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Having technical issues with the CML Support site? Please get in touch.

I have had a few reports of user sign-up process not working for some people, and other small issues like subscribed topics not sending an email to people subscribed to it.

It’s quite hard to track down the root cause of some of these problems, as they work most but not all.

If you have any tech issues, even small ones, on the site recently please let me know in this post.

If you have recently registered, but are having trouble logging in please use the contact for here, and select “Technical / log-in issues” in the Category field.

We are hopefully going to be able to migrate from this older, creaking platform we currently use to manage CML Support in the future.

Thanks,
David.

Hello David,

As per our previous discussion I am still not receiving notifications by email of replies or additions to forum subjects that I am subscribed to.

For example the two replies I have had to my TFR insurance question did not generate information emails.

Thanks.

Hi David,

So I just got an email alert to tell me this thread has been updated, so clearly the functionality is working in general. Just not for you, for some reason!

Can you open your profile on this site. You should get to it through the menus, or by going here: https://cmlsupport.org.uk/user

From there, double check your email is correct. If it is, check your spam folder, just in case. On the same page, make sure “ Receive content follow-up notification e-mails” is active.

If all that is OK, open a post you expect to see email updates on and at the very bottom make sure the button says “Unsubscribe from updates” (indicating that updates are currently on).

Edit: immediately after posting this message, I can see in our logs that an email was successfully sent to you, so it appears the message is getting sent out at this end.

David.